I can't remember the last time I did a double scan, but probably 2-4 weeks ago, so I am not certain when this may have started, however, I am now getting an error message "Unable to communicate with the scanning device" on any scanning profile that specifies double side. I have been successfully scanning double sided using PaperPort 14.5 with ADF double side settings for over 6 months. If the error persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. When the computer is back on, and at your desktop, please scan a document. Once the computer restarts, please click the links below to download and reinstall the drivers and software:Īfter the installation is complete, please restart the computer.
Next, double-click on the MF730C Series Driver, and then follow the prompts to uninstall the files. Double-click on the MF Scan Utility, and then follow the prompts to uninstall the filesĥ. Delete all icons for the MF730C Series printer.ģ. Right-click on the MF730C Series printer, and then select. * If you are using Windows 10, please type Control Panel in the search bar to access it.ġ. Please uninstall and reinstall the drivers and software by following the instructions below: Since you are able to make 2-sided copies, then this may point to a communication issue with the scanner driver or software.
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